Encompass Medical Centre

Booking Appointments

In the event of a medical emergency call 000.

When you make your appointment, please enquire or inform us if you require a longer consultation, interpreter services or have special needs.

If you require a repeat prescription, please ensure you make an appointment before you finish your medication. Doctors are legally unable to back-date any documents including referrals.

Please notify us at least two hours before your appointment if you are unable to attend to ensure you avoid a late cancellation fee.

Encompass Medical Centre Mount Waverley
To book an appointment phone 8545 9955 or book online.

Encompass Medical Centre Kerrie Road
To book a medical appointment please call our bookings line on 9803 1022.

Patient Car Park
Enjoy fully accessible parking at Encompass Medical Centre sites. Ample onsite FREE parking is available for all patients.

After Hours
In the case of an emergency, please call 000.
For medical attention outside of business hours, call After Hours GP clinic on
8820 7500 for an appointment. Please note charges apply.

Students / Registrars
Encompass Health Group may provide teaching practice for universities and other government regulated bodies.

You may be asked if you are willing to have a medical student or GP Registrar present at your consultation to observe for their learning. We are grateful for your participation however this is optional and we respect your decision should you decline.

Billing

Encompass Medical Centre Mount Waverley
All General Practitioner, Pathology and Nursing Services are Medicare Bulk Billed. DVA benefit recipients included. Out of pocket expenses may be incurred for all procedures and if you are referred to specialist services/investigations.

Encompass Medical Centre Kerrie Road
Encompass Medical Centre Kerrie Rd is a mixed billing clinic. We ask that fees are paid at the time of consultation. Out of pocket expenses may be incurred for procedures and if you are referred to specialist services/investigations.

Telephoning your Doctor
Our doctors do not consult on the phone. Messages will be taken when a patient calls with an enquiry and an answer may be relayed for simple matters.

In certain circumstances your doctor may be able to speak to you over the phone. Where this is the case your doctor will contact you once they have finished their consulting session, usually at the end of the day.

Test Results
Patients are required to make an appointment to discuss any questions about test results. Our doctors do not discuss test results with patients over the phone unless they deem it necessary.

Prescriptions
If you require a repeat prescription, please ensure you make an appointment before you finish your medication. Doctors are legally unable to back-date any documents including referrals.

Reminder System
At times we may issue you a reminder or recall notice via telephone, SMS or letter offering preventative health care services appropriate to your care.

If you wish to opt out of this system, please inform us.

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Feedback & Complaints

We value your feedback, suggestions and compliments about how our services are delivered. We use all feedback to continuously improve and we take your complaints and concerns seriously.

We assure you of our commitment to discuss any concerns you may have and to address them promptly and courteously. Your feedback is confidential and will not affect your care or services.

If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or with a member of staff at the clinic.

Where your question or complaint has not been resolved to your satisfaction, you may contact:

Encompass Health Group Complaints Officer
Call: 1300 784 781
Post: PO Box 688, Mount Waverley VIC 3149

If you are not satisfied that Encompass Health Group has resolved your complaint, you have the right to make a complaint to:

Victorian Health Services Commissioner
Level 26, 570 Bourke St, Melbourne VIC 3000
1300 582 113

Medical Board of Australia
Level 8, 111 Bourke St Melbourne VIC 3000
1300 419 495